AI automated claims can't replace the human touch: Beazley’s Diamond
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AI automated claims can't replace the human touch: Beazley’s Diamond

Specialty insurer’s global chief of claims warns others about the allure of AI.

By Clark Mindock
May 01, 2025
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Insurance companies that rely too heavily on artificial intelligence to automate claims processing run the risk of alienating customers who want a human touch, according to Beazley group chief of claims Beth Diamond.

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News Interviews Operations/tech Specialty lines Insurers North America
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