‘Fear factor’ helping drive down small claims on Hanover’s personal lines: COO
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‘Fear factor’ helping drive down small claims on Hanover’s personal lines: COO

The company is also pursuing “deconcentration” to lower SCS exposure.

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Higher deductibles mixed with concerns about non-renewals and technology improvements are driving a dip in personal lines claims frequency at The Hanover, according to COO Richard Lavey.

During

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