WTW’s ‘clear destiny’ is now aiding client retention: CEO Hess
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WTW’s ‘clear destiny’ is now aiding client retention: CEO Hess

WTW logo with Hess WTW building.jpg

WTW CEO Carl Hess has said that having a “clear destiny” for the business is proving “extremely helpful” for client retention, as the broker continues to rebuild after the collapse of the Aon merger a year ago.

Hess said that uncertainty over the takeover last year “did have an effect on retention rates”, but now retention was proving “very strong”, and staff attrition was at a very consistent level with industry benchmarks, with new hiring matching...

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